Health Center Director
Company: Unity Health Care.
Location: Washington
Posted on: February 16, 2026
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Job Description:
Job Description Job Description INTRODUCTION The Health Center
Director is responsible for daily operations and overall clinical,
financial and regulatory performance of a clinical site according
to company policies, procedures, standards, laws and regulations.
He/she has direct supervision of all administrative and clinical
personnel working at the assigned site location. The level assigned
is based on site size which is characterized by the number of
patient visits handled per year. Other considerations may include
the number of site full-time equivalents, breadth of disciplines
employed, and special programs or services provided at the site.
Level 1 2 3 4 Patient Visits/Year 0 - 15,000 > 15,000 >
22,000 > 65,000 MAJOR DUTIES/ESSENTIAL FUNCTIONS Essential and
other important responsibilities and duties may include, but are
not limited to the following: Improve Patient Experience: • Creates
a culture focused on patient safety and positive patient experience
through monthly review of patient • Experience data and development
of improvement plans with site leadership teams • Serves as the
primary contact for patient complaints and works collaboratively to
investigate and resolve all concerns while identifying trends to
proactively address • Oversees staff and patient flow to identify
and address concerns to maximize efficiency and effectiveness of
Health Center processes • Provides a high level of customer service
when engaging with patients and staff to demonstrate excellence in
service and provide a welcoming environment for all • Ensures
timely responses and coverage of telephone encounters, web
encounters, and open referrals Improve Health Outcomes: • Manages
and actively participates in the daily operations of the health
center assuring quality services are provided. • Assists with the
development, implementation, and evaluation of the health center
site quality improvement plan • Serves as the point of contact for
program initiatives and grants to ensure reporting that the
reporting is accurate and timely and the site is in compliance •
Reviews and analyzes reports (i.e. quality, population health,
incident, productivity, financial) to understand and improve health
center performance, opportunities for growth, and ensure compliance
with financial, regulatory, service, and quality indicators •
Represents Unity Health Care at appropriate community, local
interest groups/politicians, and professional activities/events to
share organization’s presence within the surrounding area Improve
Team Well Being: • Actively participates in the recruitment of
qualified staff, provides orientation, and performance evaluation
to staff, volunteers, and contractors • Provides leadership and
general direction to staff and arranges site leadership huddles/
debrief no less than 3 times a week for sharing and collaboration •
Performs rounds within Health Center daily to provide effective
communications, listening, expectation setting, feedback, support
and modeling Unity’s core values • Oversees and manages the
construction of scheduling template to maximize capacity in line
with scheduling guidelines and ensure there is coverage for all
hours of operation • Develops staffing plan to ensure coverage for
their direct reporting departments; recruits, provides orientation
and training; approves time off and leave requests • Arranges site
monthly staff meetings to communicate necessary information,
identify problems and resolves issues within all sections of the
health center • Supports the growth and development of staff
through training, education, and other developmental experiences •
Identifies and implements ways to build morale and foster effective
team interaction while promoting a positive, professional
atmosphere in and between the Health Center sites • Develops and
monitors site budget performance, statistics, and strategic goals
and recognizes successes with team. • Provides oversight of
administrative, maintenance, environmental services, and facilities
to maintain standards • Participates in organization planning,
training and informational meetings (e.g., Monthly Operations
Meeting, QI, Front office training, etc.) to share and advance
goals of site and team • Participates in on-going evaluation of
staff, services, and space utilization for site planning and
budgeting • Engages with community partners to represent the Health
Center and Unity to foster strong community relations Improve
Financial Health: • Works with the Finance Department and site
leadership team to prepare and monitor the site budget and overall
performance of the site • Monitors scheduling of patient visits to
meet established goals and reduce no-show rates • Monitor patient
registration processes for compliance with capturing accurate
information, performing insurance verification, and copay
collection • Ensures accurate and timely submission and correction
of all required reports with appropriate documentation • Handles
petty cash disbursements and reconciliation as well as completing
check requests for staff reimbursements MINIMUM QUALIFICATIONS •
Bachelor’s degree in Health Care Administration, Public Health,
Nursing or related field OR an equivalent combination of education
and experience which provides the required knowledge, skills and
abilities deemed sufficient to prepare the applicant to
successfully perform the duties of the position Master’s degree
highly recommended. • Years of Supervisory Experience: • Levels I
and II requires three years • Level III requires four years • Level
IV requires five years. • Health Center Directors who also serve as
site Nurse Managers must also: • Be a graduate of an accredited
school of nursing (PN, AAS, BSN, practical Nursing) • Have at least
1 year of recent acute care experience in medical surgical,
emergency care, or urgent care • Possess current CPR certification
and licensed or eligibility as RN in DC or licensed as LPN in DC. •
Experience with underserved population or other special needs
populations preferred. • Experience in working in a nonprofit
primary care ambulatory health center or the equivalent. REQUIRED
KNOWLEDGE & EXPERIENCE • Strong administrative experience. •
Demonstrated experience in using good judgment in working with
diverse populations. • Demonstrated ability to prioritize tasks. •
Ability to articulate the mission of Unity Health Care through
his/her work. • Proven results in Project Management. •
Demonstrated ability to effectively work and communicate with
diverse populations. • Demonstrated proficiency with business
software (e.g. Microsoft Office Suite). GUIDELINES The position
abides by all rules and regulations set forth by applicable
licensing and regulatory bodies and UHC policies and procedures.
PERSONAL CONTACTS The position requires contact with staff at all
levels throughout the organization. There are also external
organization relationships that may be a part of the work of the
incumbent. PHYSICAL EFFORT AND WORK ENVIRONMENT • The position
requires the incumbent to be able to move easily about the health
center and to and from the health center to meetings in other
locations within the community or at another Unity location. •
Refer to the attached ADA check list. DISTINGUISHING
CHARACTERISTICS The incumbent must be able to balance the needs of
diverse constituencies on a daily basis. The position requires: a)
integrated management of all administrative support, fiscal and
operational aspects of a high traffic administrative office; b)
planning, organization, and control of meetings and projects; c)
establishment and implementation of workflow patterns and operating
standards across multiple internal departmental activities; d)
project planning, training, marketing and promotions, development
and implementation e) provide leadership that promotes trust,
cooperation, and high levels of performance. RISKS The position’s
work involves everyday risk and discomforts, which require normal
safety precautions typical of such places as offices, meetings,
training rooms, and other UHC sites. The work area is adequately
lit, heated, and ventilated. The employee shall provide evidence of
a recent (within the past twelve (12) months) health assessment
that includes a PPD and/or chest x-ray results. The statements
contained herein describe the scope of the responsibility and
essential functions of this position, but should not be considered
to be an all-inclusive listing of work requirements. Individuals
may perform other duties as assigned including work in other areas
to cover absences or relief to equalize peak work periods or
otherwise balance the workload.
Keywords: Unity Health Care., Severn , Health Center Director, Healthcare , Washington, Maryland
