Care Experience Manager

Company: Aveanna Healthcare
Location: Lancaster
Posted on: March 11, 2026

Job Description:

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM) , you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day. Why You’ll Love This Role On-call only every 2 weeks – phone-based support only, and you’ll be paid for your time No hands-on clinical work required – focus on coordination and communication Be part of a purpose-driven team that’s passionate about making a difference Opportunities for advancement and career growth Build lasting relationships with families and caregivers Make an impact in your community What You’ll Do Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction Manage caregiver schedules to ensure the right match of skills and availability Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding Maintain accurate and up-to-date records, schedules, and reports Participate in the on-call rotation — only once every 2 weeks , phone support only, and paid Help build a strong, engaged caregiver team by fostering a positive, supportive work environment Handle problem-solving with professionalism and empathy — turning challenges into opportunities Manage performance and support the retention of caregivers through engagement and timely feedback What We’re Looking For Bachelor’s degree or equivalent work experience 2 years of experience in sales, customer service, or a fast-paced office environment Strong organizational and time management skills Excellent communication, relationship-building, and problem-solving skills Comfortable using MS Office and learning new systems quickly Experience in recruiting or healthcare (preferred but not required) Bonus Points If You Thrive in fast-paced environments Are proactive, adaptable, and solution-oriented Genuinely enjoy helping others Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you! As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. Notice for Job Applicants Residing in California Notice for Job Applicants Residing in Florida

Keywords: Aveanna Healthcare, Severn , Care Experience Manager, Healthcare , Lancaster, Maryland