Medical Administrative Assistant / Front Desk

Company: Montgomery County Language Minority
Location: Silver Spring
Posted on: April 3, 2026

Job Description:

Job Description Job Description Job Summary: Under the supervision of the Front Desk Supervisor, The Medical Administrative Assistant will serve Proyecto's patients with the highest level of care, supporting the operations at Front Desk. FLSA Classification: Non-Exempt Supervisory Responsibilities: · None Duties/Responsibilities: - Ensures that patients scheduled for appointments are served promptly with the highest level of care. - Responds to the incoming calls from patients seeking for information about the clinic services. - Schedules new patients in need for the clinic's services and assists the Front desk on the schedule for established patients. - Maintains knowledge of community services and resources available to patients. - Makes sure that patients’ demographic and financial information is up to date in the clinic’s database system ( eCW). - Explains policies, procedures, and services available to patients using administrative knowledge. - Ensures patients’ fees are collected according to the approved sliding fee scale and the clinic’s accounting policies and procedures. - Addresses or directs patients' concerns to the immediate supervisor or the Front desk supervisor. - Performs other related duties as assigned. Required Skills/Abilities: - Fully bilingual in English and Spanish. - Basic knowledge of medical terminology. - Strong Computer skills. - Excellent active listening skills and a strong service orientation. - Ability to operate general office equipment. - Ability to maintain confidential information. - Strong attention to detail. Education and Experience: - Medical Assistant Certificate a plus. - High School diploma - 1 year of experience in Customer Service. - 1 year of experience in Health Care. - Must have CPR certificate. - Comfortable working on a fast pace/team work environment. - Background check required. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Montgomery County Language Minority, Severn , Medical Administrative Assistant / Front Desk, Healthcare , Silver Spring, Maryland