Data Support Specialist I

Company: SITEMETRIC LLC
Location: Manassas
Posted on: January 14, 2026

Job Description:

Job Description Job Description Sitemetric seeks a detail-oriented and customer-focused Data Support Specialist I to ensure smooth business operations by maintaining, troubleshooting, and improving internal systems such as Slack, Zoho Desk, and the Sitemetric app. In this role, you will analyze and validate workforce and project data, support end users, and collaborate with technical teams to resolve issues and improve workflows. You will serve as a front-line support resource for both clients and internal stakeholders, ensuring data accuracy, resolving system discrepancies, and driving continuous improvements in reporting and system performance. The ideal candidate is analytical, highly organized, and passionate about solving customer problems with precision and clarity. About Sitemetric At Sitemetric, we turn technology into services that transform how the world is built. This enables our customers to lead the change in critical areas of construction operations: workforce, safety, security, reporting, communications, logistics, and more. We work closely with owners, general contractors, subcontractors, and construction workers to customize offerings to their needs, including digital onboarding, smart badging, real-time location systems, messaging and mass texting, integrated turnstiles, real-time reporting, emergency mustering, and more. We currently serve as trusted partner to a growing number of the US’s largest, most forward-looking owners and contractors, working with them to ensure what we offer meets their evolving needs, with thousands of companies and workers already on the Sitemetric platform. Together, we are leading the change in how the world is built. About the Role The Data Support Specialist I at Sitemetric is the first point of contact for customers, delivering responsive Tier 1 support across email, phone, and chat. You will troubleshoot and resolve issues quickly, escalating when needed to ensure seamless service. Success in this role requires strong communication skills, with the ability to adapt your tone and style for field workers or executive stakeholders. You will maintain professionalism and urgency while managing multiple inquiries in a fast-paced environment. Key Responsibilities This position reports to the Data Support Team Lead , works closely with Site Operations, Customer Support, Customer Success, and includes the following responsibilities. System Support & Administration: Maintain, troubleshoot, and improve internal systems (Slack, Zoho Desk, Sitemetric app) to support smooth operations. Perform entry-level system admin tasks related to user permissions and access. Customer & User Support: Act as a liaison between end users (employees, clients, departments) and technical teams; resolve issues with client profiles and reporting discrepancies; provide training and support for system navigation. Data Analysis & Reporting: Investigate and resolve discrepancies in client and site/area reports; build and deliver reports that provide actionable insights to stakeholders. Incident Management: Identify and address system-related incidents efficiently, escalating as needed to developers or engineers. Process & Product Improvement: Identify bugs, recommend enhancements, and contribute to product development feedback to improve user experience. Collaboration: Work closely with internal teams (Operations, Customer Success, Product, Engineering) to ensure data accuracy, streamlined workflows, and consistent customer value delivery. Qualifications 1–3 years of experience in data analytics, data support, or system administration roles. Associate’s Degree in Data Analytics, Information Systems, Business, or related field preferred. Proficiency in Excel and reporting/visualization tools (e.g., Power BI, Tableau). Strong troubleshooting and problem-solving skills with attention to detail. Familiarity with workforce management, construction tech, or SaaS applications a plus. Experience supporting business applications (e.g., Slack, Zoho Desk, CRM or workforce platforms). Excellent communication skills, with the ability to explain technical or data issues clearly to non-technical users. Highly adaptable, collaborative, and comfortable working in fast-paced, dynamic environments. Preferred Qualifications Experience supporting B2B SaaS products or enterprise customers. Knowledge of construction or field-service environments. Perks & Benefits As part of the Sitemetric team, you'll receive: Competitive pay based on experience and qualifications Health, dental and vision insurance for full time employees 401(k) eligibility Employee referral bonus plan includes $50 for each referred candidate that completes a minimum of three (3) consecutive calendar months of service with Sitemetric. Referring Employee must be active at the time of payment. Note that bonus payments will be subject to applicable taxes. Accrued paid sick leave for all employees Paid vacation, accruing at 80 hours per year Opportunities for career growth and professional development Supportive team culture that values clarity, reliability, and high performance Access to the right tools, technology, and support to do your best work Additional Information The base pay for this position ranges from $19.00 to $21.00 per hour. Pay is based on a number of factors including market location and jobsite upon which work is being performed, and may vary depending on job-related knowledge, skills, credentials, and experience. How to Apply Interested individuals should apply on Sitemetric.com/careers. Sitemetric accepts applications on an ongoing basis. Sitemetric is proud to be an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Keywords: SITEMETRIC LLC, Severn , Data Support Specialist I, IT / Software / Systems , Manassas, Maryland