FLEX Project Manager / Business Analyst, ITSM Reporting and Analytics
Company: Marriott Hotels Resorts
Location: Bethesda
Posted on: April 2, 2026
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Job Description:
Description FLEX Project Manager / Business Analyst, ITSM
Reporting and Analytics Marriott International has an exciting
opportunity for a FLEX Project Manager / Business Analyst on the
Enterprise ITSM Reporting and Analytics team. This dual role is
part of a team focused on building, managing, and performing
delivery of actionable reporting as part of the Enterprise ITSM
Reporting and Analytics team supporting Marriott’s Global
Technology operations teams. Our team goal is to provide meaningful
data to the business in order to drive continual improvement of
technology delivery and service for the benefit of our customers.
The successful candidate will have the following competencies: • Be
able to perform a dual role as both a Project Manager and a
Business Analyst, with responsibility for managing ITSM reporting
projects, building data definitions, gathering requirements, and
managing the workflow of our high-performing reporting team •
Experience with managing and/or deploying ITSM and ITIL related
operations projects with a take charge attitude and a strong drive
for success • Have a passion for data and analytics technologies •
Ability to resolve complex issues and provide input for decisions •
Collaborate on multiple projects with multiple stakeholders to
ensure successful completion • Be able to act as a Scrum Master for
the reporting team and potentially other practice teams to drive
work management Education and Experience Required: • 5 years’
experience in IT project management implementing enterprise data
capabilities and products • Undergraduate degree or equivalent
experience • Experience defining and implementing ITSM Metric
governance • Experience leading complex data initiatives with
multiple stakeholders and end users including both technical and
non-technical partners. • Demonstrated record of managing projects
from inception to successful implementation. • Ability to build
positive and collaborative relationships with stakeholders at
multiple levels • Experience collecting requirements, building work
management processes, and building metric definitions • Ability to
write technical documentation Preferred Skills and Expertise: •
Experience with Atlassian (JIRA/Confluence) • Experience with
managing SharePoint sites • Experience with Service Now reporting
platform • Experience with both PowerBI and cloud data warehouse
services • Experience running Scrum with familiarity with Kanban •
Proficiency in data audit and enforcing data standards • Experience
defining and implementing data governance process • PMP or CBAP
certification (nice to have) At Marriott International, we are
dedicated to being an equal opportunity employer, welcoming all and
providing access to opportunity. We actively foster an environment
where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of
culture, talent, and experiences of our associates. We are
committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.
Keywords: Marriott Hotels Resorts, Severn , FLEX Project Manager / Business Analyst, ITSM Reporting and Analytics, IT / Software / Systems , Bethesda, Maryland
