IT Support Technician – End User Services [SCCM remote, RDP, ARD)]/Harrisburg, PA
Company: STI
Location: Harrisburg
Posted on: April 3, 2026
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Job Description:
IT Support Technician – End User Services Harrisburg, PA 12
Months This requisition requires only a virtual interview via Teams
with video-enabled. Client would prefer candidates local to the
Harrisburg, PA Area. Start date for this position is as soon as
possible. Description: Provide workstation, laptop and Mac support;
including deployment, configuration, and troubleshooting. Candidate
will be a member of the Capitol Area Support Team located in
Harrisburg. This team member will report daily to PEMA Headquarters
(located at 1310 Elmerton Ave, Harrisburg, PA 17110) with the
possibility of assisting at other facilities within the Capitol
Area coverage area around Harrisburg. There is free parking
(employee parking lot) at PEMA HQ. The work hours for this position
will be 8 AM – 4 PM with a half hour \"working\" lunch. (FYI the
actual work times may be subject to change by no more than an half
hour before or after). All security, health and safety requirements
of the PEMA facility must be met by the candidate. This team is
responsible for supporting workstations, laptops, Macs, and all
device peripherals (print issues, docking issues, scanning, etc.)
The candidate will be responsible for maintaining device compliance
and health; this includes tracking down PC’s that have broken SCCM
clients, are out of compliance with updates, or are reported to
have application or operating system issues. Essential
Responsibilities • Monitor incident queues for issues and take
ownership and assist customers as required • Keep all support
tickets up to date and well documented • As required, provided
documentation on issue resolution for other teams • Monitor and
report on PC issues, escalate issues; work with other teams
including SCCM, Active Directory, Security, and the IT Service
Desk.
Keywords: STI, Severn , IT Support Technician – End User Services [SCCM remote, RDP, ARD)]/Harrisburg, PA, IT / Software / Systems , Harrisburg, Maryland
