Configuration Management Quality Assurance Analyst
Company: CACI
Location: Sterling
Posted on: April 3, 2026
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Job Description:
Job Title: Configuration Management Quality Assurance Analyst
Job Category: Information Technology Time Type: Full time Minimum
Clearance Required to Start: TS/SCI with Polygraph Employee Type:
Regular Percentage of Travel Required: Up to 10% Type of Travel:
Local * * * The Opportunity : We are seeking a detail-oriented
Configuration Management Quality Assurance Analyst to join our
team. The successful candidate will be responsible for ensuring the
quality and integrity of our configuration management processes and
systems. This role involves analyzing, testing, and verifying
configuration management processes, practices across the program to
maintain consistency and reliability of information.
Responsibilities: Identifies and tracks program risks and action
items to closure, and assess risk and cost of changes Establishes
and maintains a close working relationship with other areas,
service providers, customers, and technical staff Support the
development and delivery of briefings and training as required to
leadership, individuals or teams across the program to ensure
common understanding to meet objectives Review and analyze
compliance with process-specific standards and policies, and stays
abreast of process changes Utilize ServiceNow dashboards, tools,
and techniques to report the status of the process as needed
Support measurement and reporting for weekly and monthly meetings
and as required Identify areas for improvement in practices and
recommend solutions Manages end-to-end projects that follow
procedures, work instructions, and templates to support process
execution Supports the development and maintenance of relevant and
appropriate project management documentation and artifacts (i.e.
project schedules, briefings, reports, etc.) Support the Lead in
efforts ensuring high performance and quality are consistent
Support the development and maintenance of customer required and
identify and recommend changes or additions to quality metrics and
KPIs Establish goals and objectives for the team(s), running
day-to-day operations for the assigned projects Develop and
implement quality assurance strategies and processes for
configuration management initiatives Conduct quality audits of
configuration management processes, documentation, and outcomes
Collaborate with configuration management teams to ensure quality
standards are met throughout project lifecycles Ensure impact of
change on other services and Configuration Items (CIs) are
effectively assessed Closely work with engineering team for
evaluation of configuration changes during approval and after
deployment Closely work with project (rel ease and deployment) team
for changes, and ensure evaluation of configuration items.
Qualifications: TS/SCI with poly required Bachelor's degree in
Computer Science, Information Technology, or equivalent experience
5 years of related work experience Good working knowledge of the
Service Management workflows and ITSM processes ITIL V3 or 4
certification and training Strong knowledge of change management
methodologies and best practices Excellent analytical and
problem-solving skills Strong attention to detail and ability to
manage multiple projects simultaneously Proficiency in data
analysis and reporting tools Excellent communication and
interpersonal skills Change Management certification (e.g., PROSCI,
CCMP) preferred Experience with project management tools and
methodologies Desired: Advanced ITIL certifications or training
Project Management Professional (PMP) certification Working
knowledge with ServiceNow Experience in leading large process
improvement projects Experience with Agile methodologies Good
understanding of product release methodologies - What You Can
Expect: A culture of integrity. At CACI, we place character and
innovation at the center of everything we do. As a valued team
member, you’ll be part of a high-performing group dedicated to our
customer’s missions and driven by a higher purpose – to ensure the
safety of our nation. An environment of trust. CACI values the
unique contributions that every employee brings to our company and
our customers - every day. You’ll have the autonomy to take the
time you need through a unique flexible time off benefit and have
access to robust learning resources to make your ambitions a
reality. A focus on continuous growth. Together, we will advance
our nation's most critical missions, build on our lengthy track
record of business success, and find opportunities to break new
ground — in your career and in our legacy. Pay Range : There are a
host of factors that can influence final salary including, but not
limited to, geographic location, Federal Government contract labor
categories and contract wage rates, relevant prior work experience,
specific skills and competencies, education, and certifications.
Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives. We offer competitive
compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to
support and protect employees and their families. At CACI, you will
receive comprehensive benefits such as; healthcare, wellness,
financial, retirement, family support, continuing education, and
time off benefits. The proposed salary range for this position is:
$86,600 - $181,800 CACI is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, age, national origin, disability, status as a
protected veteran, or any other protected characteristic.
Keywords: CACI, Severn , Configuration Management Quality Assurance Analyst, IT / Software / Systems , Sterling, Maryland
