Accounts and Customer Service Manager

Company: Ghanem Forwarding LLC
Location: Halethorpe
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off *Please EMAIL RESUME for consideration. We will schedule a video call then in-person meeting for 2nd round. Business: Freight Forwarding (RORO & Container Shipping) Location: In Office (Not Remote) Type: Full-Time | Long-Term Opportunity About Us: We are a growing freight forwarding company specializing in RORO and container shipping logistics. As we expand, were seeking a seasoned, outgoing, and professional Customer Service Representative to join our team for the long haul. Role Overview: This is not an entry-level position. Youll be the voice of our companyhandling inbound calls from customers regarding new bookings, shipment updates, schedules, and occasional complaints. While we have a dedicated team for phone routing and data entry, we need someone who can confidently manage conversations, build rapport with clients, and learn our internal systems and procedures. Key Responsibilities: - Handle high volumes of inbound customer calls with professionalism and clarity -Provide accurate information on bookings, schedules, and shipment updates -Address and resolve customer concerns with a friendly, solution-oriented approach -Learn and support basic data entry tasks as needed -Build strong relationships with clients to support long-term business growth Qualifications: 2 years of experience in a customer service or call center role (preferably in logistics or shipping) Excellent verbal communication and interpersonal skills Ability to learn and adapt to logistics systems and procedures Friendly, proactive, and dependable personality Strong organizational and multitasking abilities Why Join Us? Be part of a growing, supportive team Long-term career potential Opportunity to learn the logistics business from the inside out To Apply: Send your resume and a brief cover letter.

Keywords: Ghanem Forwarding LLC, Severn , Accounts and Customer Service Manager, Logistics, Transportation & Drivers , Halethorpe, Maryland