Center Manager - Columbia

Company: Hairclub
Location: Severn
Posted on: October 13, 2021

Job Description:

SCOPE AND ESSENTIAL RESPONSIBLITIES:

• Achieve volume, revenue, and profitability goals
• Appropriately staff and manage center talent and hold entire team accountable
• Implement and execute of all company strategies, programs, and communications
• Assure experiential needs of potential and actual clients are exceeded by appropriate team member(s)
• Advance the Center’s operations by initiating, coordinating, following, and enforcing program, operational, and personnel policies and procedures
• Generate local marketing, lead generation, and staff pipeline
• Perform other reasonable duties as assigned

KEY MEASURES OF SUCCESS:

• Increase Center’s Client Retention and Growth
• Meet or Exceed Total Center Revenue
• Meet or Exceed Center’s Profitability Goals
• Meet or Exceed Improve Net Promoter Score (“NPS”)
• Maintain Highly Engaged Workforce

QUALIFICATIONS:

• At least five (5) years of relevant management experience
• Relevant sales and long-term client relationship experience
• Experience with profit and loss statements (“P&L”)

KEY COMPETENCIES:

• Hyper-focused on exceptional client experience
• Communicate effectively with all persons in the Company
• Build professional relationships
• Utilize superior organizational and time management skills

Great Perks & Benefits:

Attractive work schedule: Tuesday through Saturday, with Sundays and Mondays off. Salons are closed for most major holidays.

Receive the best benefits in the industry, including:

Paid time off (PTO)
Full, comprehensive benefits (medical insurance, dental insurance, life insurance and more)
A 401(k)-retirement savings plan with company match
Tuition reimbursement
Company-paid training
A wealth of opportunities for growth and advancement

HairClub is an Equal Opportunity Employer

Keywords: Hairclub, Severn , Center Manager - Columbia, Other , Severn, Maryland

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