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Customer Svc Representative

Company: Domino's
Location: Severn
Posted on: August 7, 2022

Job Description:

Job Description
(50%) Order Processing
Process and verify store orders received through Pulse (electronic ordering system)
Provide courtesy reminder calls to stores that have not placed orders by cut-off times
Prepare billing for order add-ons and pickups
Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps
Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
Coordinate and disseminate corporate, marketing, and other company information to the stores
Assist with the routing of trucks where applicable
(20%) Customer Service
Receive and resolve customer requests, concerns, and complaints
Contact stores to advise them of any changes to routing schedules, production delays, etc.
Answer and route all departmental calls
(10%) Clerical Support
Maintain filing system for invoices, reports, and other customer-related information
Maintain a customer contact list
Update or add new store information in the order management system (Domicas)
Provide clerical support to other departments as needed
(5%) Credit Process
Process credits for the Domino's Pizza stores
Code credits for delivery accuracy using credit tracking program
Coordinate credit requests with appropriate departments for further research
Process special orders/pick-ups
(15%) Additional Administrative Duties as Assigned
This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:
General Accounting
Assist with accounts payable
Assist in generating weekly keys
Provide back-up to payroll administrator
Assist with accounts receivable and past dues
Inventory
Perform inventory counts and reconcile ICL
Order vegetable products
Maintain vendor credits, working with WRC to obtain accurate credit

Qualifications
WORK ENVIRONMENT
While performing the duties of this job, the team member is frequently exposed to moving mechanical parts. The team member is occasionally exposed to wet and/or humid conditions, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, explosion, and vibration. The noise level in the work environment is usually moderate but can be high. The team member must have a strong safety awareness to insure a safe and healthy work place.

Additional Information
#PIQ

PandoLogic. Keywords: Customer Service Representative, Location: Severn, MD - 21144 , PL: 542889782

Keywords: Domino's, Severn , Customer Svc Representative, Other , Severn, Maryland

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