Service Center Associate

Company: Sedgwick
Location: Baltimore
Posted on: April 24, 2024

Job Description:

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work -
Most Loved Workplace -
Forbes Best-in-State Employer
Service Center Associate
PRIMARY PURPOSE : To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES

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  Assigns new claims to the appropriate claims handler.
  
  
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  Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
  
  
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  Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
  
  
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  Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
  
  
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  Participates in and maintains a quality service culture within the Customer Service Team.
  
  
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  Attendance during scheduled work hours is required.
  
  
  ADDITIONAL FUNCTIONS and RESPONSIBILITIES
  
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    Performs other duties as assigned.
    
    
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    Supports the organization's quality program(s).
    
    
    QUALIFICATIONS
    Education & Licensing
    High school diploma or GED required.
    Experience
    One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
    Skills & Knowledge
    
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      Excellent oral and written communication
      
      
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      PC literate, including Microsoft Office products
      
      
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      Good customer service skills
      
      
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      Strong organizational skills
      
      
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      Good interpersonal skills
      
      
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      Ability to work in a team environment
      
      
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      Ability to meet or exceed Performance Competencies
      
      
      WORK ENVIRONMENT
      When applicable and appropriate, consideration will be given to reasonable accommodations.
      Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
      Physical: Computer keyboarding, travel as required
      Auditory/Visual: Hearing, vision and talking
      The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
      Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
      If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Keywords: Sedgwick, Severn , Service Center Associate, Other , Baltimore, Maryland