Account Manager, Dedicated - Severn, MD

Company: Hirschbach Motor Lines
Location: Severn
Posted on: January 7, 2021

Job Description:

Job SummaryThe Dedicated Fleet Manager is at the very center of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. The Dedicated Fleet Manager will manage asset utilization and book specialized backhaul freight to ensure fleet profitability.Duties & Responsibilities:

• Performing or supervising the handling of all freight from shipper to receiver.
• Developing and maintaining a customer base according to need.
• Communicating all service issues to the customer promptly.
• Selecting loads that fill empty miles without negatively affecting dedicated customer freight.
• Maintaining positive customer and driver relations.
• Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.
• Attending meetings to improve problem accounts and service issues.
• Providing services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues.
• Planning trucks to optimize driver and equipment utilization and to minimize empty miles.
• Pre-planning freight to meet pick-up and delivery deadlines.
• Working closely with Fleet Managers to provide continuous freight to all Dedicated Fleets.
• Check-calling, relaying, and re-powering all assigned driver freight to customer- and carrier-agreed specifications.
• Working with Fleet Managers to coordinate drivers' scheduled home time, vacation, down time, current status, and predicted time available.
• Creating a positive work environment for operators, customers and internal employees.
• Booking freight to cover all Dedicated capacity for the next business day.
• Calling or emailing customers daily.
• Downloading all applicable EDI loads and entering them into AS-400.
• Managing customer commitments in six-week increments to ensure that Hirschbach is meeting or exceeding its customers' expectations.
• Managing drop trailer pools to ensure that all planned and committed trailers are at the proper facilities.
• Planning all loads scheduled to pick up for the next business day as well as Planning and committing all loads prior to leaving for the day and ensuring all areas have the correct amount of freight for the next 24 hours
• Ensuring all drivers are planned on loads with proper appointment and transit times with an overall 99% confidence rate.
• Other duties as assigned.Talent Requirements
  • High school diploma or equivalent in education, paired with relevant professional experience.
  • Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
  • Thorough operational process knowledge including an understanding of customer service philosophies and procedures and dispatch philosophies and procedures.
  • Ability to communicate via e-mail, telephone, and face-to-face in clear, correct, and effective English.
  • Ability to persuade and cooperate with co-workers, keeping "customer satisfaction and driver satisfaction" as guidelines.
  • Ability to process information with high levels of accuracy and energy.
  • Computer proficiency and ability to navigate between multiple programs.
  • Displays and demonstrates an "All In to Win" attitude and performance including self motivation and a strong desire to learn within an unpredictable and demanding environment.EOE. Offer of employment is contingent on the successful completion of a pre-employment drug screen and background check.Powered by JazzHRsAXWAumhKV

Keywords: Hirschbach Motor Lines, Severn , Account Manager, Dedicated - Severn, MD, Professions , Severn, Maryland