Dispatcher
Company: Coach USA / Megabus
Location: Hanover
Posted on: May 14, 2024
Job Description:
Dispatcher/Operations
Full-Time
Location: Hanover, MD
Compensation: $16.00-$18.00 hourly
Apply now!
Looking for a new and exciting career? Join the Coach USA
operations team in Hanover! You will be responsible for
coordinating vehicle and driver schedules and troubleshooting
issues which arise due to driver and/or equipment changes, customer
needs and other planned and unplanned events. All applicants must
be dependable and willing to work a flexible schedule. If you like
challenges and can work well with people, this may be the job for
you. Our dispatch team is the heart of our business, we would love
to talk to you about this opportunity!
What we offer:
- First year earning potential of $33,200 - $46,800 (Salary is
negotiable based on experience and possessing a valid CDL)
- Excellent benefits package including; medical, dental, vision
and short term disability (Available after 15 days of
employment)
- Term life insurance (company paid)
- 401(k) plan
- Generous Paid time off
- Employee Assistance Program "EAP"
- Free membership for "Tickets At Work" for exclusive employee
discounts
- Growth opportunities with one of the largest privately held
transportation companies in North America.
- Paid Weekly Requirements:
- Schedule Operators and Coaches accordingly.
- Communicate to drivers regarding their schedule, equipment
assignment, and customer needs.
- Verify Hours of Service and Fit for Duty Requirements through
our check-in procedures.
- Visual inspection of license, medical card, driver paperworks,
logs and DVIR.
- Document on time, tardiness, call offs, and operator
issues.
- Coordinate last-minute changes with sales, maintenance and/or
driver.
- Monitor internal and external phone calls and email.
- Respond effectively to schedule changes, driver related issues,
traffic, and/or bus issues which arise daily.
- Provide a high level of customer service towards all customers
and employees.
- Update and monitor GPS route/equipment status.
- Monitor on-time performance and drivers hours of service.
- Act as primary liaison between operations and maintenance
team.
- Report all accidents/incidents to Safety Director/General
Manager/VP Operations.
- Maintain list of available and out of service buses.
- Other duties as assigned. Qualifications:
- Minimum 1 to 2 years of previous commercial driving and/or
dispatching experience or 5 years of transportation industry
preferred.
- Ability to multitask and troubleshoot in a fast paced
environment.
- Available on weekends, holidays, days, and nights and work
flexible long shifts depending on the operation's needs.
- Excellent communication and customer service skills.
- Knowledgeable in data entry, internet usage, email, Microsoft
Office, Excel, web-based routing/GPS programs, and clear
understanding of e-log's.
- CDL A or B License with Air Brakes and Passenger Endorsement
preferred.
- Knowledge of DOT Safety rules, Hours of service, Federal and
State Regulations for facilities and operators.
Driving you to a better FUTURE!
To learn more about your next big career change! APPLY NOW!
Coach USA is an Equal Employment Opportunity employer. In
compliance with Federal and State equal employment opportunity
laws, qualified applicants are considered for all positions without
regard to race, color, religion, national origin, sex (including
gender identity, sexual orientation, and pregnancy), age, genetic
information, disability, veteran status, or other protected
class.
Keywords: Coach USA / Megabus, Severn , Dispatcher, Professions , Hanover, Maryland
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